How to create Credit Notes/Refunds in QuickBooks

After a purchase has been made and some of the items bought are damaged, the customer returns the items back to the supplier. 
The following steps are the ways ‘Refunds’ can be record in QuickBooks 
1) Click ‘Customer’ from the menu bar and select ‘Create Credit Notes/Refunds’ from the drop down list

 

Or click ‘Refunds & Credits’ at the home page 

 

2) The Credit Notes/Refunds open  

 

3) Click the drop down arrow at the ‘Customer: Job’ box in order to select the customer returning the item.  

 

Benson Paul (a customer) is chosen from the drop down list as the customer who returns the items.  

 

4) After selecting the customer from the drop down list, follow the steps below in order to record the transactions. 

A: Set the date of the transaction or leave default 
B: Fill in the box the reference number 
C: Click the drop down arrow from the item box and select the item returned. ‘Chairs’ is selected as the item returned by the customer. 

D: Fill in the transaction details or leave default 
E: Fill in the quantity of items returned 
F: Fill in the rate of each item in the box or leave default 
G: QuickBooks automatically fill in the ‘Amount’ tab when step E & F are done. 
H: Click the drop down list in order to select if the transaction is taxable or not.  

 

Click Save & Close at the bottom of the window after filling the necessary information.